Terms of Service

To access specific benefits, including order tracking timelines and loyalty reward points, you may register an account. You represent and warrant that all registration inputs provided are complete, accurate, and updated.

You are solely responsible for preserving the confidentiality of your credentials and password. Any activities occurring under your account are deemed authorized by you. We reserve the right to suspend accounts on suspicion of fraud.

We strive to be highly precise regarding product specifications, high-definition photos, and pricing metrics. However, human errors or display inaccuracies may occur.

In the event that an item is cataloged at an incorrect price or with faulty specifications due to data entry error, we reserve the right to refuse or cancel orders placed for that item. If payment was processed, we will initiate a full refund.

We accept multiple payment methods: cash on delivery (COD), Visa/Mastercard, and mobile financial services (bKash, Nagad, Rocket).

By submitting payment information, you authorize our processing gateway (SSLCommerz) to collect and charge the transaction amount. Transactions may be subject to anti-fraud verification sweeps. If transaction flags occur, we may request ID verification prior to dispatch.

For customer protection, we operate under an Open-Box Check Policy. Upon delivery by our courier partners (e.g. Pathao, Steadfast):

• You are encouraged to open the outer package and check the item condition in front of the courier agent.
• Ensure the model, size, color, and physical metrics match your order specifications.
• If physical damage or mismatch is visible, decline the shipment immediately and contact our support desk at +880 1700-000000.
• Once the package is accepted and signed for, claims regarding physical damage or product mismatch will not be entertained.

We offer a flexible 7-day return and exchange policy for selected categories (subject to conditions):

• The item must be unused, unwashed, and in its original retail packaging with all price tags and authenticity seals intact.
• Hygiene products (innerwear, socks, cosmetics, grooming gear) are final sale and cannot be returned.
• Approved returns will be processed within 5-7 business days of warehouse receipt. Refunds will be issued back to the source payment method.

To the maximum extent permitted by applicable laws of Bangladesh, Unique Store BD, its founders, or employees shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, our store, products, or logistics services.

Our cumulative liability for any claim regarding order deliveries is strictly capped at the transaction value paid by the customer for that specific order.