Got Questions?
FAQ Desk
Frequently asked questions about ordering, payments, delivery times, and return policies.
No, you can place orders as a guest. However, registering a free account lets you save addresses, check live order timelines, track multiple shipments, and earn reward points on purchases.
You can contact our support desk via phone or WhatsApp at +880 1700-000000 (Saturday - Thursday, 10:00 AM - 7:00 PM) or email us anytime at contact.top.
Inside Dhaka delivery takes 1-2 business days (usually 24 hours). Outside Dhaka, delivery to other cities and districts takes 2-3 business days. Rural area deliveries might take up to 4 days.
Yes, we support an open-box check policy in collaboration with our courier partners. You can check the size and physical condition of the item in front of the courier agent before finalizing payment.
Yes, for selected high-value products or combo offers, you can pay a small booking deposit advance to confirm the order, and pay the remaining balance cash on delivery.
If your digital payment fails but amount is debited from your card/wallet, please do not panic. Contact our support line with the Transaction ID (TxnID) and we will verify the merchant status to confirm your order manually.
Contact support within 7 days of receiving the package. We will verify the size chart availability, book the exchange item, and details on how our courier partner will swap the package at your address.
Due to health and hygiene standards, innerwear, socks, cosmetics, and personal grooming items are non-returnable. Items bought during major clearance/liquidation sales are also final sale.