Returns & Exchanges
Not satisfied with your purchase? We offer a straightforward 7-day return or exchange policy.
100% Satisfaction Guarantee
If your item is damaged, defective, or incorrect upon delivery, we will pick it up and replace it or issue a full refund at zero extra cost.
Return Eligibility Requirements
Product Condition
The product must be completely unused, clean, and free of any scratches or signs of wear.
Tags & Packaging
All original tags, labels, barcodes, user manuals, and brand packaging must remain completely attached and intact.
Non-Returnable Items
Products under specific categories (innerwear, personal care, clearance sales) cannot be returned due to hygiene policies.
How to Complete a Return
1. Request Return
Contact us via Phone or WhatsApp within 7 days of receiving your package to initiate a return.
2. Pack Item
Place the product in its original packaging with all labels, price tags, and accessories intact.
3. Ship Back
Send the parcel back to our Dhaka warehouse via any local courier service (e.g. RedX, Pathao).
4. Inspection & Refund
We verify the condition of the returned item and process your refund within 3-5 business days.
Refund Timelines
Once the return quality inspection passes successfully at our warehouse, refunds are initiated using your original payment channel:
Mobile Wallets (bKash / Nagad)
Refund is sent to the sender account within 2 - 3 business days after quality check validation.
Debit / Credit Cards & Bank Transfer
Refund takes 5 - 7 business days depending on banking cycles and gateway processing rules.
Questions? Visit our Support Hub to file a help ticket.